Shipping Policy

Shipping Policy

Effective Date: July 29, 2026

Last Updated: July 29, 2026

Royal Barista Trading LLC ("Royal Barista UAE", "we", "our", or "us") is committed to providing reliable, secure, and timely delivery of your orders throughout the United Arab Emirates. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Company Information

Business Name: Royal Barista Trading LLC

Trading Name: Royal Barista UAE

Website: https://royalbaristauae.com

Business Address:
Warehouse No. 12, Al Quoz Industrial Area 3, Street 22
Dubai, United Arab Emirates

Customer Support: support@royalbaristauae.com

Phone: +971 4 570 8421

2. Delivery Coverage

We currently deliver throughout the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

  • Al Ain

Additional delivery destinations may become available in the future.

3. Order Processing

Orders are processed during our normal business hours:

Monday – Friday
9:00 AM – 7:00 PM (UAE Time)

Orders placed outside business hours, on weekends, or during public holidays will be processed on the next business day.

Most orders are prepared for shipment within 1–2 business days after payment confirmation.

4. Delivery Time

Estimated delivery times are:

  • Dubai: 1–2 business days

  • Abu Dhabi: 2–3 business days

  • Other Emirates: 2–5 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or remote delivery locations.

5. Shipping Charges

Shipping costs are calculated during checkout based on:

  • Delivery destination

  • Order weight

  • Package dimensions

  • Shipping method selected

Any available free shipping promotions will be clearly displayed during checkout.

6. Order Confirmation

After placing your order, you will receive an email confirming that your order has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

7. Delivery Partners

To ensure reliable service, Royal Barista UAE works with trusted courier and logistics providers operating within the United Arab Emirates.

Courier partners may vary depending on the delivery location and product type.

8. Delivery Attempts

If no one is available to receive the package, the courier may:

  • Attempt another delivery.

  • Contact you to arrange a new delivery time.

  • Hold the package for collection where applicable.

Repeated failed delivery attempts may result in the package being returned to us.

Additional shipping charges may apply for re-delivery.

9. Delivery Address

Customers are responsible for providing accurate shipping information.

Please ensure that the following details are correct:

  • Full recipient name

  • Mobile phone number

  • Complete delivery address

  • Building or villa number

  • Apartment or office number (if applicable)

  • Emirate

Royal Barista UAE is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

10. Order Tracking

Where tracking is available, customers will receive a tracking number after dispatch.

Tracking updates are provided by the courier and may take several hours to appear after shipment.

11. Inspection Upon Delivery

We recommend inspecting your order immediately upon delivery.

If your package appears damaged, incomplete, or incorrect, please contact us within 48 hours and provide:

  • Your order number

  • Photos of the package

  • Photos of the products received

  • A description of the issue

12. Coffee Freshness

Coffee beans, ground coffee, and capsules are carefully packed to preserve freshness and quality.

To maintain product integrity, opened coffee products cannot be returned unless they arrive damaged, defective, or incorrect.

13. Coffee Machines and Equipment

Coffee machines, grinders, and accessories are inspected before dispatch to ensure they are securely packaged.

Customers should retain all packaging materials until they have confirmed that the product is in good working condition.

14. Delays Beyond Our Control

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Public holidays

  • Traffic disruptions

  • Government restrictions

  • Customs procedures (where applicable)

  • Courier operational delays

  • Force majeure events

While we work closely with our delivery partners, we cannot guarantee delivery times under these circumstances.

15. International Shipping

At this time, Royal Barista UAE primarily serves customers within the United Arab Emirates.

If international shipping becomes available, eligible destinations and applicable shipping rates will be displayed during checkout.

16. Contact Us

For any shipping-related questions, please contact:

Royal Barista Trading LLC

Warehouse No. 12, Al Quoz Industrial Area 3, Street 22
Dubai, United Arab Emirates

Email: support@royalbaristauae.com

Phone: +971 4 570 8421

Website: https://royalbaristauae.com