Contact Information

Contact Information

Effective Date: July 29, 2026

Last Updated: July 29, 2026

Royal Barista Trading LLC is committed to providing professional customer support and timely assistance. If you have any questions regarding our products, orders, shipping, returns, or general inquiries, our team is here to help.

1. Business Information

Company Name: Royal Barista Trading LLC

Trading Name: Royal Barista UAE

Website: https://royalbaristauae.com

Business Address:
Warehouse No. 12, Al Quoz Industrial Area 3, Street 22
Dubai, United Arab Emirates

2. Customer Support

Email: support@royalbaristauae.com

Phone: +971 4 570 8421

WhatsApp: +971 50 842 4176

Our customer support team is available to assist with:

  • Product inquiries

  • Order status

  • Shipping information

  • Returns and refunds

  • Warranty questions

  • Payment assistance

  • General customer support

3. Business Hours

Monday – Friday: 9:00 AM – 7:00 PM (UAE Time)

Saturday: 10:00 AM – 5:00 PM (UAE Time)

Sunday: Closed

Messages received outside business hours will be answered on the next business day.

4. Department Contacts

Customer Service

Email: support@royalbaristauae.com

Assistance with general questions, products, and account support.

Orders

Email: orders@royalbaristauae.com

Order confirmations, modifications, and order status inquiries.

Shipping

Email: shipping@royalbaristauae.com

Delivery updates, shipment tracking, and courier-related assistance.

Returns & Refunds

Email: returns@royalbaristauae.com

Return requests, refund processing, and exchange inquiries.

Technical Support

Email: technical@royalbaristauae.com

Support for coffee machines, equipment, warranty questions, and product troubleshooting.

5. Response Times

We aim to respond within the following timeframes:

  • Email inquiries: within 24 business hours

  • WhatsApp messages: within 2–6 business hours

  • Phone calls: during business hours

  • Return and refund requests: within 1–2 business days

Complex inquiries may require additional time.

6. Order Assistance

When contacting us regarding an order, please include:

  • Order number

  • Full name

  • Email address used for the purchase

  • Description of your request

Providing complete information helps us resolve your inquiry more quickly.

7. Wholesale & Business Inquiries

For wholesale partnerships, office coffee solutions, cafés, restaurants, hotels, and commercial equipment, please contact:

Email: sales@royalbaristauae.com

Our team will respond with product catalogs, pricing, and partnership information.

8. Warranty Support

If your coffee machine or equipment requires warranty assistance, please include:

  • Order number

  • Product name

  • Serial number (if available)

  • Photos or videos of the issue

Warranty claims are reviewed in accordance with the manufacturer's warranty terms.

9. Customer Feedback

We value customer feedback and continuously work to improve our products and services.

Suggestions, compliments, and complaints can be sent to:

Email: feedback@royalbaristauae.com

10. Official Communication

Royal Barista UAE communicates with customers only through our official email addresses, verified phone numbers, and our website.

Please be cautious of fraudulent emails or messages claiming to represent our company.

11. Visit Our Website

For the latest products, promotions, policies, and updates, please visit:

Website: https://royalbaristauae.com

12. Company Address

Royal Barista Trading LLC

Warehouse No. 12, Al Quoz Industrial Area 3, Street 22

Dubai, United Arab Emirates

13. Customer Commitment

Our goal is to provide every customer with reliable service, transparent communication, and a smooth shopping experience from order placement through delivery and after-sales support.

We appreciate your trust in Royal Barista UAE and look forward to serving you.

14. Contact Summary

Royal Barista Trading LLC

Warehouse No. 12, Al Quoz Industrial Area 3, Street 22
Dubai, United Arab Emirates

Website: https://royalbaristauae.com

General Support: support@royalbaristauae.com

Phone: +971 4 570 8421

WhatsApp: +971 50 842 4176