Refund Policy
Return and Refund Policy
Effective Date: July 29, 2026
1. Our Return Policy
At Royal Barista UAE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions described below.
2. Return Eligibility
Items may be returned within 14 calendar days from the date of delivery if they meet all of the following requirements:
- Product is unused and undamaged.
- Product is returned in its original packaging.
- All accessories, manuals and promotional items are included.
- Proof of purchase is provided.
3. Non-Returnable Items
The following items cannot be returned:
- Coffee beans, ground coffee or capsules that have been opened.
- Food and beverage products with broken seals.
- Personalized or custom-made products.
- Gift cards.
- Products damaged due to improper use.
- Clearance or final sale items.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please include:
- Order number
- Description of the issue
- Photos of the product
- Photos of the shipping package
We will review your request and provide an appropriate solution.
5. Return Approval
Returns must be approved before shipping.
Please contact:
Unauthorized returns may be refused.
6. Return Shipping
If the return is due to:
- Incorrect product shipped
- Manufacturing defect
- Shipping damage
Royal Barista UAE will cover the return shipping costs.
For all other approved returns, the customer is responsible for return shipping expenses.
7. Inspection Process
After receiving your returned item, our quality control team will inspect it.
Inspection typically takes 2–5 business days.
8. Refund Processing
Once approved, refunds are processed to the original payment method.
Processing times:
- Credit/Debit Cards: 5–10 business days
- Digital Wallets: 3–7 business days
- Bank processing times may vary.
9. Partial Refunds
Partial refunds may be issued when:
- Products show signs of use.
- Original packaging is missing.
- Accessories are incomplete.
- Returned items are not in original condition.
10. Exchanges
We replace products only if they are:
- Defective
- Damaged
- Incorrectly delivered
Exchange requests are subject to stock availability.
11. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it must follow the standard return procedure.
12. Coffee Freshness Policy
Coffee products are packed for freshness. Due to food safety regulations, opened coffee products cannot be returned unless they are defective or incorrectly supplied.
13. Commercial Equipment
Coffee machines and commercial equipment may be covered by manufacturer warranties.
Warranty claims are handled according to the manufacturer's warranty terms.
14. Fraud Prevention
Royal Barista UAE reserves the right to decline returns that appear fraudulent, abusive or inconsistent with this policy.
15. Consumer Rights
Nothing in this policy limits your statutory consumer rights under the applicable laws of the United Arab Emirates.
16. Contact Us
For any return or refund request, please contact:
Royal Barista Trading LLC
Warehouse No. 12, Al Quoz Industrial Area 3, Street 22
Dubai, United Arab Emirates
Email: support@royalbaristauae.com
Phone: +971 4 570 8421